Personalized Items: Personalized and custom items cannot be exchanged, with the exception of a manufacturer's defect that must be reported within 30 days of the original purchase date. Additionally, once your order has been placed and paid for it may not be cancelled. Please confirm that your order is correct before clicking on the "Submit Order" button. Be sure to follow the personalization instructions for each item and CAREFULLY re-check your order before submitting it. For monograms, we will place the initials in the EXACT order you provide them in.
Non-Personalized Items: Items may be returned for store credit or exchanged within 60 days. No refunds. Items must be in brand new condition just as you received them and in the original packaging with tags attached. Items that appear worn, washed, or have stains, deodorant, make-up, pet hair, odors, etc. will not be accepted. For your benefit, please use a carrier who can provide you with a tracking number. We are not responsible for return shipments that are lost, damaged, or not delivered to us. Returns should be mailed to the following address and must include a sales receipt with order number:
Cordial Lee: Returns
PO Box 1103
Mt Washington, KY 40047
Final Sale Items: Personalized Items, Jewelry, Clearance Items 50-90% Off, Bath Bombs, Soaps & Lotions, Candy Club, Gum, Derby Hats, Derby Fascinators, Derby Hat Embellishments (feathers, etc) are Final Sale items and may not be returned or exchanged. Additionally, all shipping charges are non-refundable.
How are errors handled? Orders with errors made on our behalf will be remade at no charge and shipped as soon as possible. Orders that include an error made on behalf of the customer will be remade at a discounted rate and processed as quickly as possible. Shipping charges will apply.
Warranty: Manufacturer defects must be reported within 30 days of the original purchase date. We feel this gives adequate time to receive the item and fully inspect it for the following reasons, including but not limited to damages, flaws, manufacturer defects, etc. Normal to excessive wear and tear on an item within the first 30 days is NOT considered a manufacturer's defect. Colors may vary due to photography lenses, indoor/outdoor lighting, and/or computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.