Frequently Asked Questions

Can I get something monogrammed?

Since 2008, Cordial Lee has offered professional in-house embroidery services which is why you'll see so many things monogrammed on our website. However, the embroidery side of our business was acquired by CJ's Handmade LLC in October of 2020. Although we no longer offer embroidery services, we encourage you to contact Connie Koenig at CJ's in Mount Washington for all your embroidery needs. Please call her at (502) 504-0754. Thank you!


How do I redeem my gift card?

Unfortunately our in-store and online payment systems are not linked. If you have a plastic gift card that was issued in-store, please contact us to have it converted quickly for online use. 


Can I use Cordial Cash online?

Cordial Cash is an "in-store only" promotion. We want to see you! Please visit us in-store to redeem.


How long will my order take?

Our standard processing time on in-stock items is approximately 2-3 business days. If an item needs to be special ordered, please allow 1-2 weeks. During the holidays, processing times can run a little longer.  


Will I be charged sales tax?

Because we are located in Kentucky, state law requires us to collect 6% sales tax on both the item and any shipping costs involved. This law applies only to customers using a Kentucky billing or shipping address. 


Can I use a coupon code?

Of course! We do accept any current coupon code that is provided to you directly from Cordial Lee. To redeem a code, simply enter the code in the coupon code box at time of checkout. All coupon codes, voucher codes, etc. must be used at the time of purchase and are subject to the terms of the promotion. We are unable to apply any discount code once a payment has been processed.

We do NOT accept coupon codes from third party websites such as,,, etc.